Feedback choice 16 June 2009 Easy ways to improve 2 – Answer emails!
This refers to this feedback on Dukeshill Ham The other day I ordered a product on the web, and, very shortly afterwards, realized that I had ordered the wrong size. I sent an email within an hour of...
View ArticleFeedback choice 17 June 2009 Easy ways to improve 3 – Don’t overcharge for...
This refers to this feedback on Hewitt and May Nowadays, regular internet buyers are very familiar with the charges that they might expect for delivery on their orders. They are thus much more...
View ArticleFeedback choice 18 June 2009 Easy ways to improve 4 Use Feefo!
This refers to this feedback on Fashion Union I try to find a different supplier every day, but I couldn’t resist this comment from another customer of Fashion Union. This customer was disappointed by...
View ArticleFeedback choice 19 June 2009 Easy ways to improve 5 Don’t wait three days...
This refers to this feedback on Fishtec It is entirely understandable that any business should want to protect itself agains fraudulent purchases, and that, by doing so, they may inconvenience...
View ArticleFeedback choice 20 June 2009 Easy ways to improve 6 – Don’t advertise goods...
This refers to this feedback on Clifford James There used to be a clear problem over stock levels in the mail order business. An advertisement was put in the paper, and the response would trickle in...
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Serendipity Diamonds – Feefo reviews and referral traffic
“Referral traffic from Feefo comes with an extremely low bounce-rate, of 16% on average. People referred by Feefo.com spend far longer on our website than from other sources.” Mark Johnson, Managing...
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Holiday Gems Reviews – Evolving to fit Consumers
“The customer plays an increasingly strong role in deciding which companies succeed, and they should resultantly be the focus point of any ambitious company.” Jason Edwards, Managing Director...
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Reviews, Data Analytics and Business Intelligence
How to Use Online Reviews for Business Intelligence Gaining actionable business intelligence doesn’t need to be complicated! There is an increasing desire from marketers for hard data on which to...
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Heels.com – Feefo Success Story
Heels.com – Listening and Learning from Genuine Customers Founded in 2007, Heels.com have provided an interesting case study of expanding an exciting idea into a successful reality. It can be...
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Preparing for reviews in Google Product Listing Ads
Reviews in Product Listing Ads (PLA’s) from Google will look a little like this Feefo, the global feedback engine, is delighted to announce that as an approved aggregator for Google Shopping, we are...
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